Terms of service

Terms of Service

In plain English. These Terms of Service are the rules of using printsbystudiop.com and buying canvas wall art from us. By using the site or placing an order, you agree to these terms. We've tried to keep them as plain as we reasonably can. Each major section starts with a short summary in italics, followed by the more formal terms underneath. The summaries are for clarity; the formal terms are what governs.

If anything here doesn't make sense, email us at support@printsbystudiop.com and we'll explain.

1. About these Terms

In plain English: This is the agreement between you (the customer) and us (StudioP, LLC, doing business as "Prints by StudioP"). When you visit the site, browse, or buy something, you're accepting these terms. By using the Site you also consent to receive communications from us electronically.

These Terms of Service (the "Terms") are a binding agreement between StudioP, LLC, an Ohio limited liability company doing business as "Prints by StudioP" (referred to as "we," "us," or "our"), and you, the visitor, customer, or registered user of our website at printsbystudiop.com (the "Site").

By accessing the Site, browsing our products, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

Electronic communications consent. By using the Site or placing an order, you consent to receiving electronic records, notices, and communications from us — including order confirmations, shipping updates, policy change notifications, and customer service correspondence — in lieu of paper records. You may withdraw this consent at any time by contacting us at support@printsbystudiop.com, but withdrawal may prevent you from completing future purchases on the Site.

These Terms work together with our other policies:

These referenced policies are part of these Terms. If there's any conflict between these Terms and a referenced policy, these Terms govern unless the referenced policy explicitly says otherwise.

2. Definitions

In plain English: A few words have specific meanings throughout this document.

  • "Terms" — these Terms of Service, as amended from time to time in accordance with §21.
  • "Site" — printsbystudiop.com and any related pages, subdomains, or replacement URLs we use.
  • "Canvas," "Product," or "Piece" — the gallery-wrapped canvas art available for purchase on the Site.
  • "Order" — a purchase request you submit through the Site.
  • "You" or "Customer" — the person browsing, registering, or buying.
  • "We," "us," "our" — StudioP, LLC d/b/a Prints by StudioP.
  • "Production partner" or "fulfillment partner" — the third-party service that produces and ships the canvas on our behalf. We may use one or more partners and may change them at any time.
  • "Content" — text, images, designs, photographs, audio, video, and other materials on the Site.
  • "User content" — anything you submit to us or post on the Site, including reviews, photographs, comments, and feedback.
  • "Dispute" — any claim, controversy, or dispute of any kind arising out of or relating to these Terms, the Site, any Product, or the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

3. Eligibility

In plain English: You need to be at least 18 to place an order, and you need to be able to enter a contract. If you're buying for an organization, you confirm you're authorized to do so.

You must be at least 18 years of age to place an order. By placing an order, you represent that:

  • You are 18 or older
  • You have the legal capacity to enter into a binding contract
  • The information you provide (name, address, payment, contact) is accurate and current
  • You are not located in a country, region, or jurisdiction subject to comprehensive US economic sanctions or trade restrictions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and you are not designated on any US government restricted party list

If you are placing the order on behalf of an organization, you represent that you are authorized to bind the organization to these Terms.

We do not knowingly collect personal information from individuals under 13 years of age. See our Privacy Policy for details.

4. Account and guest checkout

In plain English: You can buy from us as a guest (no account needed) or by creating an account. Either way, the same Terms apply.

You may place an order as a guest or by creating an account on the Site. Account registration is optional.

If you create an account:

  • You're responsible for keeping your password secure
  • You're responsible for activity on your account, including orders placed
  • You agree to provide accurate, current information and to update it when it changes
  • If you suspect unauthorized access to your account, notify us at support@printsbystudiop.com

We may suspend or close any account if we suspect violation of these Terms, fraud, or misuse. We're not obligated to give a reason.

5. Our products and accuracy

In plain English: We do our best to show our canvases honestly, but printed colors will look slightly different on every screen, and small variations between pieces are part of how art prints work. Bigger differences (like a real defect or wrong product) are covered by our Return & Refund Policy.

Every canvas is produced on demand after you place your order. We do not hold inventory of finished canvases; each piece is printed and stretched when ordered. Because of this production model and the inherent characteristics of physical printing, please note:

  • Color variation. The exact colors of the printed canvas may differ slightly from how the artwork appears on your screen. Different monitors, phones, tablets, lighting conditions, and color calibrations show colors differently. We use high-quality pigment inks and canvas selected for long-term display, but we cannot guarantee that the printed canvas will look identical to your specific screen, in your specific room, under your specific lighting.
  • Size variation. Minor variations in stated dimensions may occur due to canvas stretching, framing, and material characteristics. These are inherent to the production process and are not defects.
  • Print placement. Each canvas is hand-stretched onto its frame. Minor placement variation can occur.

These small variations are part of the nature of physical printing and are not considered defects. They are not eligible for replacement or refund under our Return & Refund Policy.

If a canvas arrives materially different from the design (e.g., wrong artwork, distorted print, visibly defective canvas, damaged frame), the Return & Refund Policy covers it.

6. Order placement, acceptance, and cancellation

In plain English: Placing an order doesn't automatically mean we've accepted it. We accept the order when production starts. Until then, we may need to cancel — for example, if a price was wrong, the product is out of stock, or there's a fraud concern. Once production starts, the order is locked.

When you place an order on the Site:

  1. Your order is submitted electronically.
  2. We send you an order confirmation email acknowledging that we have received your order.
  3. The order confirmation does not constitute our acceptance of the order. Your order is accepted when production begins, typically within 24 hours of placement.
  4. We reserve the right to refuse, cancel, or limit any order at our discretion before production starts, including (but not limited to) for the following reasons:
    • Pricing errors or display errors
    • Suspected fraud, payment authorization issues, or chargebacks
    • The product is no longer available or out of stock
    • The shipping destination is restricted (see Shipping & Delivery Policy)
    • The order violates these Terms
  5. If we refuse or cancel an order, we will issue a full refund within a reasonable time.

You may request a cancellation or modification of your order before production starts by emailing us at support@printsbystudiop.com. Once production has begun, the order is locked and we cannot accept changes. See Return & Refund Policy §11 for the cancellation window.

If we expect that your order cannot reasonably be fulfilled within the typical production and shipping timeframes described in our Shipping & Delivery Policy, we will notify you and may offer options such as a revised delivery estimate, partial refund, or cancellation with a full refund, depending on the circumstances.

7. Pricing, payment, and currency

In plain English: Prices are in US dollars. We may show converted prices in your local currency, but the actual charge is in USD. We can change prices anytime, but the price you see when you place your order is the price you pay for that order. Taxes and shipping are added at checkout.

  • Currency. All transactions are processed in US dollars (USD). The Site may display prices in your local currency for convenience, using current exchange rates from a third-party provider; these displays are estimates. The amount actually charged to your payment method is in USD, and your bank or card issuer may apply its own conversion rate and fees.
  • Pricing changes. We may change prices at any time. The price you are shown at checkout is the price you will be charged for that order.
  • Promotions and discount codes. We may run discounts or promotions from time to time. Specific terms apply to each promotion (eligible products, expiry dates, exclusions, single-use rules) and will be communicated when the promotion is offered. We may modify or cancel any promotion at any time before redemption.
  • Taxes. Applicable sales tax, GST/HST/PST, or use tax is calculated at checkout based on your shipping address and is added to your order total. You are responsible for any taxes shown.
  • Customs and duties. For orders shipped to Canada, applicable customs duties and import taxes may be included in the shipping cost shown at checkout, depending on the shipping method and origin facility (see Shipping & Delivery Policy). When duties are not included in the shipping rate, the customer is responsible for paying customs/duties at delivery.
  • Payment. Payment is processed at checkout via Shopify Payments and supported third-party payment processors (Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay). You authorize us to charge the payment method you provide for the full order total at the time of order.
  • Failed payments and chargebacks. If a payment fails, is reversed, or is subject to a chargeback, we may cancel the affected order, refuse to ship the affected canvas, or pursue collection of the unpaid amount. Repeated chargebacks may result in account termination.

8. Made-to-order acknowledgment

In plain English: Every canvas you order is produced on demand after you submit the order — we don't hold inventory of finished canvases. You acknowledge this when you place your order. This production model is why we don't accept returns for change of mind, sizing, or address mistakes — please review your order carefully before placing it.

By placing an order, you acknowledge and agree that:

  • Each canvas is printed and stretched when ordered — we do not hold inventory of finished canvases
  • Production typically begins within 24 hours of order placement
  • Once production begins, the order cannot be cancelled or modified
  • Because of this production model, returns and exchanges are not available for change of mind, wrong size selected, wrong design selected, or address entry errors (see Return & Refund Policy), subject to your statutory rights under applicable consumer protection law
  • Material defects, damage, misprints, wrong product, and lost-in-transit packages are covered by the Return & Refund Policy within 30-day claim windows

9. Fulfillment by production partners

In plain English: We design the artwork and run the website. We work with third-party production partners to print, package, and ship your canvas. To you, this is invisible — your contract is with us, your contact is with us, and we coordinate and manage customer service, including warranty and shipping-related issues, in line with our Return & Refund Policy. We will always try to help you find a fair solution, even where an issue falls outside what our policies formally cover. We do not name our partners on the Site or in policies because they may change over time.

  • Production and shipping of your canvas is performed by one or more of our third-party production partners ("production partner(s)" or "fulfillment partner(s)").
  • We design the artwork, operate the Site, take payment, and manage the customer relationship.
  • Your contract for the purchase is with StudioP, LLC, not with our production partners.
  • All customer service, claims, and refunds go through us at support@printsbystudiop.com — not directly to a production partner.
  • We may add, remove, or replace production partners at any time without notice. Service standards (production times, claim windows, shipping methods) may vary slightly between partners. We select and manage our production partners so that, in the ordinary course, they are able to meet the customer-facing commitments stated in our Shipping & Delivery Policy and Return & Refund Policy; however, occasional deviations may occur, and your specific order's experience may vary.
  • A categorized list of current sub-processors is available in our Privacy Policy and on request at support@printsbystudiop.com.

10. Shipping, delivery, and risk of loss

In plain English: Shipping details are in our Shipping & Delivery Policy. The carrier is responsible for the package once they accept it from our production partner.

Shipping methods, timelines, costs, customs handling, and delivery procedures are described in the Shipping & Delivery Policy, which is part of these Terms.

Risk of loss for a canvas transfers to you when the carrier accepts the package from our production partner's facility. From that point, claims related to transit are governed by the Return & Refund Policy and the carrier's own terms.

Notwithstanding the risk of loss transfer described above, if your canvas is lost or damaged in transit, please refer to our Return & Refund Policy for how we will resolve the issue. The risk of loss language describes our internal insurance and liability allocation, not your rights as a customer.

11. Returns, refunds, and warranty claims

In plain English: How we handle damaged, defective, lost, or wrong products is covered in our Return & Refund Policy. Most claims are resolved with photos and an email — you don't typically need to ship anything back.

The Return & Refund Policy governs all returns, refunds, replacements, and limited warranty claims and is part of these Terms.

In summary:

  • 30 days from delivery to submit damaged, defective, misprinted, or wrong-product claims
  • 30 days from estimated delivery date to submit lost-in-transit claims
  • Photos required in most cases (per the photo guide in §5 of the Return Policy)
  • Resolution is replacement or refund, decided collaboratively with you
  • Made-to-order baseline means change-of-mind, sizing remorse, and address-entry errors are not eligible for return

12. Intellectual property — our content

In plain English: All the artwork, designs, images, text, and branding on the Site are owned by us or licensed to us. Buying a canvas gives you a limited personal license to display it in your home or office and to share photos of it on social media. It does not give you the right to reproduce, resell, or commercially exploit the artwork.

All Content on the Site — including but not limited to canvas designs, artwork, images, photographs, text, graphics, logos, names, trademarks, color palettes, page layouts, and audio or video — is the property of StudioP, LLC d/b/a Prints by StudioP, our licensors, or our partners, and is protected by copyright, trademark, and other intellectual property laws.

License grant. By purchasing a canvas, you receive a limited, personal, non-transferable license to:

  • Display the canvas in your home, office, or other personal space
  • Photograph or film the canvas in its installed environment for personal social media, home documentation, real estate photography, or other non-commercial uses, provided the artwork is not the primary commercial subject of the image
  • Share photos of the canvas in your space on social media (Instagram, Pinterest, etc.) and tag us — we love seeing this
  • Resell the physical canvas itself privately (e.g., garage sale, vintage market) — but you may not transfer any IP rights with the resale

What you may not do with the artwork:

  • Reproduce, copy, scan, or photograph the canvas for commercial use
  • Create derivative works based on the canvas artwork
  • Use the artwork in any commercial product, advertisement, publication, or service
  • Use the artwork as the basis for an NFT, blockchain asset, or digital token
  • Use the artwork as training data for any artificial intelligence or machine learning model
  • License, sublicense, or distribute the artwork digitally
  • Remove or obscure any signature, copyright notice, or other proprietary marking

The full intellectual property terms are in our Intellectual Property & Copyright Policy. If there is any conflict between this section and the IP Policy, the IP Policy governs.

If you believe content on the Site infringes a copyright or trademark you own, please contact us at copyright@printsbystudiop.com with the details, and we will respond promptly.

12A. Prohibited uses and automated access

In plain English: Don't scrape our Site, use bots to access it, or copy our product catalog. The Site is for human visitors browsing and buying art.

You agree not to:

  • Use any automated system, software, bot, spider, scraper, or similar technology to access, monitor, copy, or collect content from the Site without our prior written consent
  • Attempt to extract, download, or reproduce our product catalog, images, designs, pricing, or other proprietary data in bulk
  • Interfere with, disable, or overburden the Site or its infrastructure
  • Use the Site in any manner that could damage, disable, or impair its operation
  • Attempt to gain unauthorized access to any part of the Site, other users' accounts, or any systems connected to the Site
  • Use the Site to transmit viruses, malware, or other harmful code

Violations of this section may result in immediate termination of your access to the Site and may subject you to civil and criminal liability.

13. Your content (reviews, photographs, feedback)

In plain English: If you post reviews, photos, or comments on our Site or social media, you give us permission to use them in our marketing — for example, sharing your photo on our Instagram. You keep ownership of what you post; we just get a license to use it. If you later want us to stop using your content, let us know.

The Site may allow you to submit reviews, ratings, photographs, comments, suggestions, or other content ("User Content").

By submitting User Content (whether via our Site, our social media, or by tagging us), you:

  • Represent that the User Content is yours, that you have all necessary rights, and that it does not infringe any third party's rights or violate any law
  • Represent that if the User Content includes images of identifiable persons, you have obtained any necessary consent for the use of their likeness
  • Grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display the User Content in any media for any purpose related to our business — including marketing, advertising, and product page display. This license continues for so long as the content remains available on our channels or until you withdraw your consent by written request to support@printsbystudiop.com. Upon revocation, we will cease using your User Content in new materials within a commercially reasonable time; however, we may continue to display or distribute materials already created or published that include your User Content (for example, past social media posts or marketing emails already sent).
  • Waive any "moral rights" or similar rights you may have in the User Content to the extent permitted by applicable law

We are not obligated to use, retain, or attribute User Content. We retain the right to remove or edit any User Content at our discretion, including content we determine to be:

  • Offensive, defamatory, hateful, or harassing
  • Infringing on third-party rights
  • Spam, deceptive, or commercially motivated
  • Contrary to our brand values or community standards
  • Otherwise inappropriate

You may not submit User Content that includes other people's images without their consent (e.g., a photo of a child you don't have parental authority over). You may not submit User Content that is sexually explicit, violent, or otherwise inappropriate.

We may, but are not required to, attribute User Content to you when we use it.

14. Limited warranty

In plain English: We warrant that the canvas we send you will not be materially defective or damaged when delivered. The 30-day claim window in our Return & Refund Policy is how you make a warranty claim. Beyond that, the canvas is provided "as is."

We extend a Limited Warranty that, at the time of delivery, the canvas you receive will not be materially defective or damaged.

  • Coverage period: 30 days from the date of delivery.
  • Coverage scope: Material defects in print or canvas, structural defects in the frame, damage that occurred during production or shipping (with carrier-provided evidence as applicable).
  • What's not covered: color variation due to screen settings, minor size variations, print placement variations within normal tolerances, damage caused after delivery (improper handling, hanging, storage, exposure to direct sunlight or humidity), modifications or alterations made by the customer, change of mind, sizing remorse, address entry errors.
  • Remedies: at our discretion, we will arrange a free replacement or a refund of the purchase price plus shipping for the affected canvas. The procedure is described in the Return & Refund Policy.
  • Sole remedy: the remedies described in this section and the Return & Refund Policy are your sole and exclusive remedies for any breach of this Limited Warranty, except as provided below.

Implied warranty rights. Nothing in this Limited Warranty limits any implied warranty rights that cannot be disclaimed under applicable law, including the implied warranty of merchantability under the Magnuson-Moss Warranty Act or under applicable state law. Where applicable law limits the duration of implied warranties, the implied warranty of merchantability for the canvas is limited to the 30-day period of this Limited Warranty.

This Limited Warranty is in addition to (not in place of) any statutory rights you may have under applicable law.

15. Disclaimer of other warranties

In plain English: Beyond the Limited Warranty described above and any rights the law gives you that we can't waive, the Site and our services are provided "as is." We don't make any other promises about uptime, error-free operation, or that the Site will meet your specific needs.

For the Site and digital services:

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED IN §14 AND THE RETURN & REFUND POLICY, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SITE, ALL CONTENT, AND ALL DIGITAL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED
  • WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
  • WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
  • WE DO NOT WARRANT THAT INFORMATION, DESCRIPTIONS, IMAGES, OR PRICES ON THE SITE ARE COMPLETE, ACCURATE, RELIABLE, OR CURRENT
  • WE DO NOT WARRANT THAT ANY DEFECTS OR ERRORS ON THE SITE WILL BE CORRECTED

For physical products (canvas):

THE IMPLIED WARRANTY OF MERCHANTABILITY FOR THE CANVAS IS LIMITED TO THE 30-DAY PERIOD OF THE LIMITED WARRANTY DESCRIBED IN §14. EXCEPT AS REQUIRED BY APPLICABLE LAW, WE MAKE NO OTHER WARRANTIES WITH RESPECT TO THE CANVAS BEYOND THOSE STATED IN §14.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the disclaimers above apply only to the extent permitted by law. In New Jersey: the exclusions and limitations in this section may not apply to New Jersey consumers to the extent they violate the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act. New Jersey consumers may have additional rights under applicable law.

16. Limitation of liability

In plain English: If something goes wrong, the most we'll ever owe you is the greater of (a) what you actually paid for the affected canvas, or (b) one hundred US dollars. We're not responsible for indirect or consequential losses, like lost profits or property damage from how you hang the canvas. This cap does not apply to personal injury, fraud, or willful misconduct.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • OUR TOTAL CUMULATIVE LIABILITY to you for any and all claims arising out of or relating to these Terms, the Site, the canvas, or any related services, regardless of the theory of liability (contract, tort, statute, or otherwise), shall not exceed the greater of (a) the actual amount you paid for the canvas giving rise to the claim, or (b) one hundred US dollars ($100).
  • WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE BEYOND THE CANVAS ITSELF — REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Carve-outs. Nothing in this section limits our liability for: (a) personal injury or death caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any liability that cannot be limited or excluded under applicable law.

Statutory rights preservation. Nothing in these Terms limits any statutory rights you have under applicable consumer protection law in your country, state, or province that cannot be waived by contract. The disclaimers and limitations above apply only to the maximum extent permitted by such law.

In New Jersey: the exclusion of consequential, incidental, and punitive damages and the limitation of liability described in this section may not apply to New Jersey consumers to the extent such limitations violate the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act. New Jersey consumers may have additional rights under applicable law.

17. Indemnification

In plain English: If you break these Terms, infringe someone else's rights, or break the law in a way that causes us to be sued or charged, you agree to cover our legal costs.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless StudioP, LLC, its members, officers, employees, agents, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, demands, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your breach of these Terms or any referenced policy
  • Your misuse of the Site or any product
  • Any User Content you submit
  • Any violation by you of applicable law or the rights of any third party (including intellectual property rights, privacy rights, or publicity rights)
  • Any chargeback, payment dispute, or fraudulent transaction initiated by you, except for chargebacks or payment disputes filed by you in good faith in connection with a defective or non-conforming canvas that we fail to remedy through our Return & Refund Policy

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us. You shall not settle any matter without our prior written consent.

18. Force majeure

In plain English: Sometimes things outside our control disrupt the business — natural disasters, pandemics, internet outages, supply chain failures, government action. When that happens, we're not liable for delays or failures, but we'll keep you informed and refund anything we can't deliver.

We are not liable for any failure or delay in performing our obligations under these Terms when such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, severe weather events
  • Pandemics, epidemics, public health emergencies, quarantines, lockdowns, or shelter-in-place orders
  • War, terrorism, civil unrest, riots, or government action (including sanctions, export controls, or trade restrictions)
  • Strikes, labor disputes, or other industrial actions
  • Failures or disruptions of utilities, telecommunications, internet, payment processors, or shipping carriers
  • Cyber attacks, data breaches, denial-of-service attacks, or other malicious electronic events
  • Supply chain disruptions, raw material shortages, or production partner failures

If a force majeure event materially delays or prevents fulfillment of your order, we will notify you in a reasonable time and, where the order cannot be fulfilled, will issue a full refund.

19. Governing law

In plain English: These Terms are governed by Ohio law. If you're in a US state or Canadian province with consumer rights that override anything here, those local rights still apply.

These Terms, and any Dispute arising out of or related to these Terms, the Site, or the products and services we offer, are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

This choice of law does not deprive you of any mandatory consumer protections under the law of your state of residence (in the US) or province of residence (in Canada) that cannot be waived by contract, including (without limitation) the Ontario Consumer Protection Act, 2002, the Quebec Consumer Protection Act, or equivalent provincial legislation.

20. Dispute resolution and arbitration

In plain English: If we have a dispute we can't sort out by talking, the dispute goes to private arbitration in Ohio rather than to a courtroom. No jury trials. No class actions. Small claims under $10,000 can still go to small claims court. You and we both have the right to seek emergency court orders for urgent issues. Canadian consumers retain all rights available to them under their provincial consumer protection laws.

Please read this section carefully. It affects your legal rights.

20.1 Informal resolution first

Before either of us starts a formal dispute, we agree to first attempt to resolve the issue informally:

  • The party with the dispute will provide written notice to the other party at support@printsbystudiop.com (for disputes against us) or to the email address you provided at order (for disputes against you), describing the dispute and the requested resolution.
  • The parties will then attempt in good faith to resolve the dispute through email or phone communication for at least 60 days before either party initiates arbitration.

20.2 Binding arbitration

If the dispute is not resolved within 60 days of the informal-resolution notice, all Disputes arising out of or relating to these Terms, the Site, the products, or our services, regardless of the legal theory (contract, tort, statute, fraud, misrepresentation, or otherwise), shall be finally settled by binding individual arbitration.

  • The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is initiated. The Consumer Arbitration Rules are available at https://www.adr.org or by calling AAA at 1-800-778-7879, and a copy is available upon request.
  • The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this arbitration agreement.
  • The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA Consumer Arbitration Rules.
  • The arbitration shall be conducted in English.
  • The arbitration hearings shall take place in Franklin County, Ohio, or remotely via videoconference at the arbitrator's discretion. If you are a US-based consumer, you may request that the arbitration take place in your county of residence.
  • Judgment on any arbitration award may be entered and enforced by any court of competent jurisdiction.

20.3 Class action and jury trial waiver

To the fullest extent permitted by law, you and we both knowingly, voluntarily, and irrevocably:

  • Waive any right to a trial by jury for any Dispute
  • Waive any right to participate in a class action, class arbitration, mass arbitration, or any form of joint dispute resolution. Disputes will be arbitrated only on an individual basis. The arbitrator may not consolidate or join more than one person's claims.

20.4 Small claims court carve-out

Notwithstanding §20.2 and §20.3, you may bring an individual claim in small claims court in your county of residence, provided that:

  • The claim qualifies for small claims court (typically claims under $10,000 in most US jurisdictions)
  • The claim is brought solely on an individual, non-representative basis
  • The claim remains in small claims court and is not removed to a higher court

20.5 Injunctive and equitable relief

Notwithstanding §20.2 and §20.3, either party may seek injunctive or other equitable relief from a court of competent jurisdiction in Franklin County, Ohio for issues involving (a) intellectual property infringement, (b) unauthorized access to or use of the Site, or (c) violation of confidentiality or non-disclosure obligations, pending a final decision by the arbitrator.

20.6 Canadian consumers

Notwithstanding the arbitration and class action waiver provisions above, customers resident in Ontario, Quebec, or other Canadian provinces retain all rights available to them under applicable provincial consumer protection legislation, including the right to commence court proceedings or class actions where such rights cannot be waived by contract under the Ontario Consumer Protection Act, 2002, the Quebec Consumer Protection Act, or equivalent provincial legislation. Nothing in this §20 prevents a Canadian consumer from exercising those rights.

20.7 Costs of arbitration

Costs and fees of the arbitration shall be allocated as provided by the AAA Consumer Arbitration Rules. Except as the AAA Rules provide, each party shall bear its own attorneys' fees.

20.8 Time limitation on claims

Except where prohibited by applicable law, any Dispute arising out of or relating to these Terms, the Site, or any Product must be brought within one (1) year after the claim arises or the claim is forever waived. This contractual limitations period does not apply where a longer period is required by applicable law — including but not limited to claims under the Ohio Consumer Sales Practices Act (which provides a 2-year limitation period) — in which case the shortest legally permitted period applies.

20.9 Severability of arbitration provisions

If any portion of §20 is found unenforceable, the remaining portions shall continue in effect, except that if the class-action waiver in §20.3 is found unenforceable as to a particular claim, that particular claim shall be litigated in court rather than in arbitration, but the remainder of §20 (and the rest of these Terms) shall continue to apply.

21. Modifications to these Terms

In plain English: We can update these Terms in the future. For meaningful changes, we'll give 30 days' notice and email anyone who has an account. By continuing to use the Site after the new Terms take effect, you accept them.

We may modify these Terms at any time. Changes take effect as follows:

  • Non-material changes (typo fixes, formatting, clarifications) take effect immediately upon posting on the Site
  • Material changes (substantive changes to liability, dispute resolution, fees, or your rights) take effect 30 days after posting on the Site, with email notice to registered customers where reasonably possible

The "Last updated" date at the bottom of these Terms reflects the most recent change. If you continue to use the Site or place an order after a modification's effective date, you accept the modified Terms.

If you do not agree to a modification, your remedy is to stop using the Site and close your account (if you have one).

22. Termination

In plain English: Either of us can stop the relationship at any time. We can suspend or close your account if you misuse the Site or break these Terms. You can stop using the Site whenever you want.

We may suspend, restrict, or terminate your access to the Site or to any account you hold, with or without notice, at our discretion, including in cases of:

  • Violation of these Terms or any referenced policy
  • Suspected fraud, misuse, or unauthorized access
  • A pattern of chargebacks or payment disputes
  • Conduct that we determine harms us, other customers, or the integrity of the Site

You may stop using the Site or close your account at any time. Sections that by their nature should survive termination — including but not limited to §12 (IP), §14 (Limited Warranty), §15 (Disclaimer), §16 (Limitation of Liability), §17 (Indemnification), §19 (Governing Law), §20 (Dispute Resolution) — shall survive termination.

23. Severability and entire agreement

In plain English: If a court finds part of these Terms invalid, the rest still applies. These Terms (plus the policies they reference) are the whole agreement between us — no other emails, marketing materials, or conversations override them.

  • Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force.
  • Entire agreement. These Terms, together with the Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and Intellectual Property & Copyright Policy, constitute the entire agreement between you and us regarding the Site and the canvas products. They supersede any prior or contemporaneous communications, proposals, or representations, whether written or oral.
  • No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. Any such assignment or transfer of our obligations shall be subject to our Privacy Policy in effect at the time.
  • No third-party beneficiaries. These Terms do not create any rights for third parties.
  • Headings. Section headings are for convenience only and do not affect interpretation.

24. Contact

In plain English: Questions or concerns about these Terms? Email us.

For any questions, concerns, or notices regarding these Terms, please contact us at:

StudioP, LLC d/b/a Prints by StudioP 3296 Westerville Rd, Columbus, OH 43224 support@printsbystudiop.com

We aim to respond to inquiries within 1–2 business days.

California residents: Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254, for information regarding complaints and the resolution of service issues.

Last updated: 2026-05-15