Shipping policy
Shipping & Delivery
The short version
Every canvas is made to order, so production takes a few days before your piece even ships. We currently deliver to addresses in the United States and Canada. Shipping costs and estimated delivery times are shown at checkout — in most cases, the total shown is all you'll pay. Tracking arrives by email once your canvas leaves our production partner's facility. For Canadian orders, customs duties and import taxes are usually included in the shipping rate at checkout, especially when fulfilled from a Canadian facility. In some cases, additional charges may apply — see the details below.
1. Where we ship
We currently ship to addresses in the United States (including most US territories and APO/FPO/DPO military addresses) and Canada.
We do not currently ship to other countries. We may add destinations in the future. If your address isn't supported at checkout, that destination is not currently available.
We do not ship to destinations subject to US government economic sanctions, including: Cuba, Iran, North Korea, Syria, Russia, Belarus, Venezuela, Myanmar, Sudan, and the Crimea, Luhansk, and Donetsk regions of Ukraine. This list reflects current US sanctions law (OFAC) and may change without notice. Additional shipping restrictions may apply based on carrier and production partner availability.
2. How shipping costs are calculated
Shipping is calculated at checkout based on:
- Your delivery address
- The size and weight of each piece
- The shipping method you choose (Standard or Express where available)
Real-time rates from our production partner and carrier networks are shown before you pay. The shipping total shown at checkout is what you'll pay in the vast majority of cases. In some cross-border routing scenarios (see §12), customs duties or carrier handling fees may be charged at delivery by the carrier or customs authorities. Where we know this may occur, we'll notify you before shipment. Additional surcharges may apply during peak periods (typically October through January for US deliveries) and will be visible in your shipping total at the time of purchase.
3. Production timeline (made to order)
Every canvas is produced after you place your order. Nothing is held in inventory. After your order is confirmed, production takes 2–5 business days on average. During launches, holidays, and other busy periods, production can take a little longer; you'll see updated estimates in your order confirmation email.
Production time does not include shipping time. The two are added together to estimate when your canvas will arrive.
4. Shipping timelines
Once production is complete, your canvas ships using the method you selected at checkout. Estimates from our production partner:
| Destination | Shipping method | Estimated time after production |
|---|---|---|
| United States | Standard | 3–4 business days |
| United States | Express | 1–3 business days |
| Canada | Standard | 5–10 business days |
| Canada | Express | 1–3 business days |
These are estimates, not guarantees. Actual delivery may vary based on carrier capacity, weather, customs processing for cross-border shipments, and other factors outside our control.
If your order has not shipped within 30 days of order placement (or any longer delivery period stated at checkout and agreed to by you), we will notify you by email and offer you the option to cancel for a full refund or agree to a revised ship date, as required by applicable law.
5. Total estimated delivery
Your total estimated delivery is production time + shipping time.
For example, a US Standard order placed today might arrive in 5 to 9 business days. A Canada Standard order placed today might arrive in 7 to 15 business days. Express options shorten the shipping leg but not the production leg.
Our order confirmation and shipping confirmation emails show the most current estimates for your specific order.
6. Tracking your order
Once your canvas leaves our production partner's facility, you'll receive a shipping confirmation email with a tracking number and a link to follow your shipment with the carrier. The tracking number typically becomes active within 24 to 48 hours after the email arrives.
If you don't see the email, please check your spam folder. If it isn't there, contact us at support@printsbystudiop.com and we'll re-send the tracking details.
7. Multiple packages
Each canvas ships in its own package. This is for protection — gallery-wrapped canvas needs space and structural support to arrive in excellent condition.
If you order more than one piece, expect more than one parcel. Each parcel will have its own tracking number, and they may arrive on different days. We don't combine canvases into a single shipment, even when ordered together.
8. APO/FPO/DPO and military addresses
We ship to APO/FPO/DPO addresses through USPS. Delivery times to military addresses can be longer than the estimates above — typically 4 to 8 weeks total — because of military mail routing. Tracking updates may also be limited once a package enters the military mail system.
9. P.O. Boxes
We can ship to P.O. Boxes, but delivery is not guaranteed. Some carriers won't deliver larger canvas formats to P.O. Boxes, and signed-for shipping options aren't compatible with P.O. Box delivery. We strongly recommend a residential or commercial street address for canvas orders.
If a P.O. Box address is the only option available to you, please contact us before placing the order so we can help confirm whether delivery is feasible for your selected size.
10. Address accuracy and change requests
It's important that the shipping address you provide is complete and correct. Missing apartment numbers, incorrect ZIP/postal codes, or typos can cause delivery delays, returned shipments, or lost packages.
To request an address change: contact us at support@printsbystudiop.com as soon as possible after placing the order. We can update the address only before your order moves into production. Once your canvas is in production, the address is locked.
If a package is returned to our production facility due to an incorrect address, unclaimed package, or refused delivery, we will attempt to notify you at the email address on file. If we do not receive a corrected address within 30 days of that notification, we reserve the right to dispose of the order. Reshipment costs will be quoted to you before any reshipment is arranged, and you are not obligated to proceed.
11. International orders and customs (Canada)
When your canvas crosses the US–Canada border, customs duties, brokerage fees, and applicable taxes (including GST/HST/PST) may apply. The customer is responsible for any such charges as the importer of record.
For Canadian orders, we work to ensure that applicable customs duties, brokerage fees, and import taxes are included in the shipping rate shown at checkout wherever possible. The total shown at checkout is what you'll pay for orders fulfilled from Canadian production facilities.
In rare cases, a Canadian order may be fulfilled from a non-Canadian facility (see §12), which can result in customs charges or carrier handling fees at delivery that were not included in your checkout total. If this happens, contact us at support@printsbystudiop.com — we'll work with you to resolve it.
Orders shipped from a US-based production facility to a US address do not incur customs duties. In rare cases, a US order may be routed through a non-US facility, which could result in customs charges. We will notify you before shipment if your order is routed in a way that may result in additional charges.
12. Order routing
We work with production partners that operate facilities across North America. Where possible, orders are routed to a facility near your delivery address. This usually means:
- Faster delivery
- Lower shipping cost
- Reduced or no customs exposure for cross-border shipments
When the nearest facility is at capacity or doesn't produce your specific canvas size, your order may be routed to an alternate facility. We don't show or guarantee a specific facility in your order confirmation.
13. If your package is lost, undeliverable, or arrives damaged
We're sorry — these things happen. Here's what we do:
- Damaged on arrival: Contact us at support@printsbystudiop.com within 30 days of delivery. Send photos showing the damage and the packaging it arrived in. We'll arrange a replacement or refund.
- Lost in transit: If tracking shows no movement for more than 7 consecutive business days, or if the estimated delivery date has passed by more than 7 business days, contact us within 30 days of the estimated delivery date. We'll work with the carrier and our production partner to investigate. If the package is confirmed lost, we'll arrange a replacement at no charge.
- Tracking shows "Delivered" but you didn't receive it: First, check with neighbors, building management, your mailroom, and any safe-drop locations. If the package can't be located, contact us within 7 days of the delivery scan at support@printsbystudiop.com. We'll help you file a carrier claim and may issue a replacement or refund depending on the outcome of the investigation. We may require a carrier-issued case number before processing a replacement for carrier-confirmed deliveries.
If you're shipping to a third-party address (e.g., a gift), please note that any damage, loss, or delivery claims must be filed by the purchaser, not the recipient.
The full claim process — what photos we need, what to expect, and how we resolve issues — is in our Return & Refund Policy.
14. Risk of loss
Risk of loss for your canvas transfers to you when the carrier accepts the package from our production partner. From that point forward, the carrier is responsible for safe delivery, and any claims related to transit are governed by our Return & Refund Policy and the carrier's terms.
This provision describes the allocation of risk between us and our carriers for liability purposes. It does not limit your rights under our Return & Refund Policy or applicable consumer protection law. If your canvas is lost or damaged in transit, please refer to §13 above and our Return & Refund Policy for how we will resolve the issue.
15. Holidays and peak periods
Production and shipping take longer during peak periods — typically Black Friday through New Year, plus Mother's Day and Father's Day for some product lines. Carriers also see higher delays during these times. During peak periods, actual delivery times may exceed the estimates shown at checkout. We recommend ordering early for time-sensitive or gift deliveries.
We aren't responsible for delays caused by carrier capacity, weather, customs processing, supply chain disruptions, or other events outside our control. Our full force-majeure terms are in our Terms of Service.
16. Questions about your order?
We're happy to help. Email us at support@printsbystudiop.com and we aim to reply within 1–2 business days.
This Shipping & Delivery Policy is part of StudioP, LLC d/b/a Prints by StudioP's customer agreement. It works alongside our Terms of Service, Return & Refund Policy, and Privacy Policy. For information on how your shipping address is shared with our carriers and production partners, see our Privacy Policy.
Last updated: 2026-05-15