Frequently Asked Questions
We're a small, design-led studio creating premium canvas wall art that's made to order, just for you. Below are the questions we hear most often. If you don't see what you're looking for, email us at support@printsbystudiop.com and we aim to reply within 1–2 business days, though response times may be longer during busy periods or holidays.
Ordering & Payment
How do I place an order?
Browse the collection, pick the piece you love, choose your size, and check out. You'll get an order confirmation email within a few minutes. Production starts within about 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in US dollars (USD).
Are prices in USD?
Yes — all transactions are processed in USD. Our website may show prices in your local currency for convenience, but the amount actually charged to your card is in USD. Your bank may apply its own conversion rate and any associated fees.
Can I cancel or modify my order after placing it?
Yes, but only before production starts — typically within about 24 hours of placing the order. Email us at support@printsbystudiop.com as soon as possible with the subject line Order change — Order #[your order number]. Once production has begun, the order is locked. See our Return & Refund Policy for the full cancellation window.
Do you offer discounts or promo codes?
We run promotions occasionally — sign up for our newsletter at the bottom of the page to be the first to know. Promo codes are entered at checkout and are subject to specific terms (single use, expiry dates, exclusions) communicated when offered.
Is checkout secure?
Yes. All transactions on our site use HTTPS encryption, and payments are processed by Shopify Payments and trusted third-party processors that meet industry security standards (PCI-DSS). We don't store your full credit card number on our systems.
Will I get an order confirmation email?
Yes — you'll receive an order confirmation email within a few minutes of completing checkout. If you don't see it, please check your spam folder. If it isn't there, contact us and we'll re-send it.
Do you offer gift cards?
Gift cards are not currently available. Sign up for our newsletter to be notified when they launch.
Shipping & Delivery
How long will it take to receive my order?
For US orders, total estimated delivery is typically 5 to 9 business days (2–5 business days production + 3–4 business days shipping). For Canadian orders, plan on 7 to 15 business days. Express options are available at checkout. Estimates are not guarantees — see the full breakdown in our Shipping & Delivery Policy.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address, the size of your canvas, and the shipping method you choose. You'll see the exact cost before you pay. Additional surcharges may apply during peak holiday periods.
Do you ship internationally?
We currently ship to addresses in the United States (including most US territories and APO/FPO/DPO military addresses) and Canada. We may add more destinations in the future — check our checkout to see current availability.
Will I get a tracking number?
Yes. Once your canvas leaves the production facility, you'll receive a shipping confirmation email with a tracking number and carrier link. The tracking number typically becomes active within 24 to 48 hours of the email.
What if my order arrives in multiple packages?
That's expected. Each canvas ships in its own package for protection — gallery-wrapped canvas needs structural support to arrive in excellent condition. If you've ordered more than one piece, expect more than one parcel, each with its own tracking number.
Will I have to pay customs or import duties?
For US orders, no — there are no customs charges on domestic shipping. For Canadian orders, applicable duties and taxes are typically included in the shipping rate at checkout, so you won't see unexpected charges at delivery. In rare cases where duties apply at delivery, the customer is the importer of record and responsible for any such charges.
Can I ship to a P.O. Box?
We can usually ship to P.O. Boxes, but delivery isn't guaranteed — some carriers won't deliver larger canvas formats to P.O. Boxes. We strongly recommend a residential or commercial street address for canvas orders. If a P.O. Box is your only option, contact us before ordering so we can check.
Can I ship to an APO/FPO military address?
Yes — we ship to APO/FPO/DPO addresses through USPS. Delivery times to military addresses can be longer than normal (typically 4–8 weeks total), and tracking updates may be limited once the package enters the military mail system.
What if my order hasn't arrived by the estimated delivery date?
Please wait 1–2 additional business days — carriers occasionally run a little behind. If your canvas still hasn't arrived, email us at support@printsbystudiop.com with your order number and we'll check the latest carrier updates for your area. Lost-package claims under our voluntary warranty program should be submitted within 30 days of the estimated delivery date. This does not limit any statutory rights you may have under applicable consumer protection law. For packages that arrive damaged or defective, the 30-day window runs from the date you actually received it — see Return & Refund Policy §3.
What if tracking says "Delivered" but I didn't receive the package?
Check around your delivery location, ask neighbors or your building's mailroom, and wait 24–48 hours — carriers sometimes mark "delivered" slightly early. If the canvas is truly missing after all that, contact us within 7 days of the delivery scan at support@printsbystudiop.com. We'll help you file a carrier claim and work through options with you. See Return & Refund Policy §9 for the full procedure.
Can I change my shipping address after placing the order?
Only if production hasn't started yet. Email us at support@printsbystudiop.com immediately with subject line Order change — Order #[your order number] and the corrected address. Once production begins, the address is locked.
Returns & Refunds
Can I return or exchange a canvas?
We don't accept returns or exchanges for change of mind, sizing remorse, or address mistakes — every canvas is produced after you order it specifically for you, so once it's made, it's yours. Please review your order carefully before placing it. We do replace or refund any canvas that arrives damaged, defective, misprinted, lost in transit, or different from what you ordered.
What if my canvas arrives damaged or defective?
Email us at support@printsbystudiop.com within 30 days of delivery with your order number, a description of the issue, and clear photos showing the damage or defect. We'll arrange a free replacement or, where appropriate, a refund — we'll work with you on which option makes the most sense under our Return & Refund Policy. See our Return & Refund Policy for the full claim process.
How do I file a damage or defect claim?
Send an email to support@printsbystudiop.com with the subject line Claim — Order #[your order number]. Include a short description of what's wrong and the photos described in our Return & Refund Policy §5 (we have a checklist by issue type — damaged, misprinted, wrong product, etc.).
What photos do I need to submit with a claim?
A photo of the issue (damage, defect, or wrong product) and a photo of the canvas's design so we can identify it. For damaged products, include the packaging if it's also damaged. For wrong-product claims, include a photo of the packing slip. The full photo guide is in Return & Refund Policy §5.
How long does it take to process a claim?
We typically reply to claims within 1–2 business days. Most claims are resolved with a single email exchange. Replacement canvases follow our standard production + shipping timeline; refunds are issued within 1–3 business days of approval and appear in your account 5–10 business days later, depending on your bank.
What if I entered the wrong shipping address?
If production hasn't started yet, email us immediately and we'll update the address. If the package is already in transit and the address is incorrect, the carrier will return it to our facility. You'll be responsible for the cost of reshipment after we confirm the correct address. Please respond promptly — if we can't reach you within 30 days of the package being returned, the canvas may no longer be recoverable. See Return & Refund Policy §8 for the full procedure.
Why don't you accept returns for change of mind?
Every canvas is produced after you place your order. We don't hold finished canvases in inventory, so a returned canvas can't be resold. We're transparent about this so you can buy with confidence — but please review your order (size, design, address) carefully before placing it.
What if the colors look slightly different from my screen?
Some color variation between screens and prints is unavoidable — every monitor displays color differently, and printed inks reproduce color differently from emitted screen light. The canvas you receive is intended to be a high-quality reproduction of the artwork as it exists in our master files, but it may not look identical to your specific screen under your specific lighting. Material color defects (e.g., a piece in warm tones arrives in cool blues) are a different matter and are covered by our Return & Refund Policy.
Product & Quality
What happens if there's a quality issue?
We inspect canvases before they leave the facility, but if something slips through and your canvas arrives damaged, defective, or not what you ordered, we'll resolve it with a replacement or refund under our Return & Refund Policy.
What are your canvas prints made of?
Our canvases are printed on premium cotton-poly canvas using fade-resistant pigment inks, then hand-stretched onto solid wood gallery frames. Every piece is made to order in a professional production facility. The result is a gallery-ready finish you can hang straight out of the box.
How are your prints made?
Each piece is individually printed on demand using high-resolution archival inks, then stretched and finished by hand. Production typically takes 2–5 business days from the time you place your order.
What sizes are available?
We currently offer canvases in five sizes: 8×12, 12×16, 16×20, 18×24, and 24×30 inches. Available sizes for each piece are shown on the product page. Sizes may change over time as we expand the collection.
What size canvas should I choose?
As a general guide: 8×12 and 12×16 work well for smaller walls, hallways, and bedside areas; 16×20 and 18×24 suit medium spaces like reading nooks and dining rooms; 24×30 is best for focal walls and living rooms. A good rule of thumb is that your canvas should be no more than two-thirds the width of the furniture it's hung above. If you're not sure, email us with your room dimensions and we'll suggest a size.
Are your prints limited edition?
Some pieces are. When a piece is limited, the edition size is shown on the product page (for example: "Edition of 200 in this size"). Edition size is per size variant — a 16×20 limited edition and a 24×30 limited edition are tracked separately. Once an edition sells out, that piece in that size is permanently retired.
Will the canvas come ready to hang?
Yes — every canvas arrives gallery-wrapped on a solid wood frame with a sawtooth hanger pre-installed on the back. No framing, stretching, or assembly needed. A standard picture hook works for most residential walls; for drywall without a stud, use an appropriate anchor rated for the canvas weight.
How should I care for my canvas?
Dust gently with a soft, dry cloth — never use water, cleaners, or abrasive materials. Hang indoors in a normal residential environment, away from direct sunlight (which fades any printed color over time) and high humidity (bathrooms, basements). Treated this way, a quality canvas is expected to last many years with minimal fading.
Why might colors look slightly different from the website?
Three reasons: (1) every screen displays color differently due to calibration; (2) printed inks reflect light differently from emitted screen light; (3) the lighting in your room — natural daylight, warm bulbs, cool LEDs — affects how the canvas looks once it's hung. We use high-quality pigment inks and canvas selected for long-term display, but small color variation between your screen and the final piece is inherent to the medium.
Do you offer custom sizes?
We currently offer the standard sizes listed on each product page. For custom sizes, framing, or commissioned artwork, see the Custom Work section below.
Do you offer framing?
The canvases are gallery-wrapped on solid wood frames, which is a finished look that doesn't require additional framing — many customers hang them as-is. If you'd like to add a separate float frame for a more formal gallery aesthetic, we don't offer that service in-house, but most local frame shops can add one easily.
Where are your canvases produced?
Our production facilities are located in North America (currently the United States and Canada). Where possible, orders are routed to a facility near your delivery address. We work with established professional production partners who specialize in high-quality canvas reproduction.
How durable are your canvases?
We use pigment inks that resist fading, on cotton-poly canvas with neutral pH. Stretched correctly and displayed in a normal indoor environment (away from direct sunlight and high humidity), the canvas should retain its color and finish for many years.
Are your products sustainable or eco-friendly?
Every piece is made to order — there's no finished inventory, which means no overproduction waste. Our production facilities use archival pigment inks. We don't make broader sustainability claims about our materials or supply chain without being able to back them up — those claims are under ongoing review as we build out the business.
About Us, Custom Work & Collaborations
Who designs the artwork?
All artwork is created by StudioP — a designer-led studio founded by an artist with over a decade of experience in graphic, visual, and interior-adjacent design work. Every piece in the collection is personally curated and refined to feel intentional, considered, and visually cohesive.
What makes Prints by StudioP different?
We're not a marketplace with thousands of unrelated images. Every piece is personally curated by the artist, designed to live in real homes alongside other thoughtful objects. The collection is small by design — cohesive, design-led, and refined for actual interiors rather than for the algorithm.
Do you offer custom artwork or commissions?
Yes — we work with clients on commissioned pieces and custom sizes. Email us at support@printsbystudiop.com with details about your space (room, dimensions, palette, mood) and we'll start the conversation. Lead times for custom work depend on scope; a custom commission typically runs 4–8 weeks from concept to delivery. Unless we agree otherwise in writing, commissioned work follows the same ownership structure as our standard pieces: the artist retains all intellectual property rights, and you receive a personal-use display license. If you need commercial use rights, exclusivity, or reproduction rights — for example, to use a commissioned piece in your brand's marketing — let us know upfront and we can discuss what's possible. See IP & Copyright Policy §8 for details.
Do you offer trade pricing for interior designers?
Yes — we offer trade pricing and project support for interior designers, architects, and home stagers. Email us at support@printsbystudiop.com with details about your practice and current projects, and we'll send you our trade program details.
Do you offer bulk pricing or wholesale?
We can discuss volume pricing for hospitality, commercial, and design trade orders. Email support@printsbystudiop.com with the subject line Trade/Bulk inquiry and a description of your project. For interior designers and home stagers, see the trade pricing question above.
Will you collaborate with other artists or brands?
We're open to thoughtful collaborations with brands, designers, and venues that share our aesthetic. Email support@printsbystudiop.com with the subject line Collaboration and a short description of what you have in mind.
Artwork Rights & Permissions
Can I photograph my canvas and post it on social media?
Please do — and we'd love to see it. Tag us on Instagram or Pinterest @printsbystudiop so we can feature your space. By tagging us, you're giving us permission to share your photo on our channels under the user-content license described in our Terms of Service §13.
Can I reproduce or print the artwork myself?
No. When you buy a canvas, you're buying the physical piece and a personal-use display license — not copyright in the artwork. Reproducing, scanning, printing additional copies, or creating derivative works is not permitted. See our IP & Copyright Policy for a full explanation of what you can and can't do.
What if I see the artwork being sold or used without permission somewhere else?
Please let us know at copyright@printsbystudiop.com — we take infringement seriously and actively pursue unauthorized use of our work. Even a quick note with a link or screenshot is helpful.
Privacy & Account
Is my personal information secure?
Yes. We use encryption (HTTPS), access controls, and rely on PCI-DSS compliant payment processors to protect your data. We don't store your full credit card number — that's handled by our payment processors. See Privacy Policy §9 for details on our security practices.
Will you share my email or personal information?
We share data only with the service providers we need to run the business (fulfillment partner, payment processor, email platform, analytics), and only as needed. We don't sell personal information for money. We do share certain browsing data with social media advertising platforms; you can opt out via the cookie banner. See Privacy Policy §6 for the categories.
How do I unsubscribe from marketing emails?
Click the "Unsubscribe" link at the bottom of any marketing email. You'll be unsubscribed immediately (within 10 business days at most, as required by Canadian law). Order confirmations, shipping notifications, and other transactional emails will continue — those aren't marketing.
How do I delete my account or data?
Email us at privacy@printsbystudiop.com with your request. We'll verify your identity (typically by confirming the email associated with your account) and process the deletion within the timeline required by your applicable law (45 days for California; 30 days for most other jurisdictions). If we deny your request, you have the right to appeal — simply reply to our denial email or send a new request to privacy@printsbystudiop.com within 30 days. For Canadian customers, your rights under PIPEDA — including access and correction — are described in our Privacy Policy §14. See Privacy Policy §10 for full details.
Do you have a customer account, and is it required?
A customer account is optional. You can check out as a guest without creating one. If you create an account, you'll be able to view your order history and update your shipping address. Either way, the same Privacy Policy applies.
Is the site accessible?
We're committed to making our website accessible. If you encounter any accessibility barriers or need content in an alternative format, email support@printsbystudiop.com and we'll help.
Still have questions?
Email us at support@printsbystudiop.com with your question and we aim to reply within 1–2 business days, though response times may vary during busy periods. For privacy-related questions or data requests, use privacy@printsbystudiop.com.
We read every email.
Last updated: 2026-05-15